VTEX recently announced the launch of Personal Shopper, which is a powerful solution for businesses looking to offer a personalized and engaging online shopping experience.
With its advanced features and tangible benefits, this platform drives e-commerce success by increasing customer satisfaction, sales conversion, and loyalty while reducing operational costs.
In this article, we will learn about VTEX Personal Shopper and how we can use them to personalize and enhance our ecommerces. ecommerces.
Meet the new launch of VTEX:
VTEX Personal Shopper, an innovative solution that is revolutionizing the online shopping experience. With the advancement of technology and the growing need for personalization, this tool has stood out as a powerful ally for companies that wish to offer an exclusive and individualized service to their customers.
It is a platform that combines artificial intelligence, machine learning and the expertise of specialized professionals. This solution allows customers to have personalized service in real time, either by chatbots or through virtual consultants, receiving product recommendations according to their preferences, purchase history and specific needs. When the customer requests contact, the expert seller connects by video through the VTEX Admin and thus, he can select and send products to the consumer who can add them to the cart without leaving the call.
Personal Shopper allows retailers to offer an individualized experience, which was previously exclusive to physical stores. With this feature, customers can ask all their questions.
Benefits of VTEX Personal Shopper:
- Personalized shopping experience: VTEX Personal Shopper offers an individualized service, creating a unique shopping journey for each customer. This increases customer satisfaction and strengthens the relationship with the brand.
- Smart recommendations: With artificial intelligence and machine learning, VTEX Personal Shopper is able to analyze customer data and offer accurate product recommendations. This improves sales efficiency and increases the chances of conversion.
- Increased customer loyalty: By offering personalized service and relevant recommendations, VTEX Personal Shopper creates a differentiated experience, which contributes to customer loyalty. Satisfied customers tend to return and become brand advocates.
- Reduced operational costs: With the automated and personalized service provided by VTEX Personal Shopper, companies can reduce labor costs and customer service operations, without compromising the quality of service.
- Advanced insights and analytics: The VTEX Personal Shopper platform generates valuable insights into customer behavior and preferences. This information is essential for making strategic decisions, such as creating targeted marketing campaigns and personalizing offers.
By offering a personalized and engaging shopping experience, VTEX Personal Shopper drives e-commerce success, increasing customer satisfaction and sales conversion rate.
Moreover, the benefits go further, with the reduction of operational costs through automated and intelligent customer service.
With VTEX Personal Shopper, companies have the opportunity to differentiate themselves by offering an exclusive service that delights consumers and drives sustainable business growth in the digital world.
Get in touch contact with one of our experts, and learn more how to benefit from this new VTEX technology.